Complaints

Complaints
Our goal is to have the most satisfied customers on the market. And even if your perception of a case should turn out to be different from ours, it must be simple to be a customer with us.

If you want to complain about your purchase, you must contact Verdo by telephone +45 7010 0230 or email: info@verdo.com

If we fail to find a solution, you can lodge a complaint with the Competition and Consumer Authority’s Dispute Resolution Centre at the address: Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Carl Jacobsens Vej 35, DK 2500 Valby, via www.forbrug.dk, by email: kfst@kfst.dk or by telephone: +45 4171 5000

You can also use the EU Commission’s Online Dispute Resolution platform, which will, however, primarily be relevant if you are a consumer residing outside Denmark. You will find the ODR platform here.